These Terms & Conditions apply to services provided by
G-Tech Auto Locksmiths, a trading name of G-TECH AUTO SOLUTIONS LTD, a company registered in England and Wales.
Company registration number: 17547149
Registered office: 60,Hermitage walk,London,E18 2SR,United Kingdom
Telephone: 07538 363168
Email: info@g-techautolocksmiths.co.uk
1-Our Services
G-Tech Auto Locksmiths provides mobile automotive locksmith services, including lost and replacement car keys, spare keys, key cutting and vehicle key programming.
We work with a range of compatible vehicles, including BMW, Mercedes-Benz, Audi, Land Rover and other European and Japanese vehicles. Service availability depends on the vehicle, its security system, and the availability of suitable equipment and parts.
2- Quotations and Bookings
Customers should provide accurate information about their vehicle, the problem and their location when requesting a quotation.
Prices quoted before attendance are based on the information provided. If the work required differs from the original description, we will explain any price changes and obtain your agreement before carrying out additional chargeable work.
An appointment is confirmed only when we have accepted the booking and confirmed the arrangements with you.
3-Vehicle Ownership and Authorisation
For security reasons, we may ask for proof of identity, vehicle ownership or lawful authority to access or work on a vehicle.
We reserve the right to refuse or stop work if we cannot establish that the requested service is properly authorised.
4-Mobile Service and Arrival Times
We provide a mobile service at an agreed location, subject to availability.
Arrival times are estimates unless expressly agreed otherwise. Traffic, weather, earlier jobs, access restrictions and other circumstances may cause delays. We will make reasonable efforts to inform you of significant delays.
5-Vehicle Compatibility
Not every vehicle or security system can be supported. Existing faults, damaged locks, electrical problems, modifications or previous unsuccessful programming attempts may affect the work required.
If we discover an issue that changes the work or price, we will explain it and seek your agreement before proceeding with additional chargeable work.
6-The £80 Booking Deposit
In most cases, an £80 booking deposit will be required to confirm your appointment. We will tell you whether a deposit is required and explain how and when it must be paid before confirming your booking.
If the booked job proceeds, the £80 deposit will be deducted from the total agreed price. It is not an additional charge.
If you cancel or decide not to proceed, the deposit will be dealt with according to the terms agreed in advance, the circumstances and your statutory rights. The full deposit will not automatically be retained in every situation.
7-Call-Out and Attendance Charges
Our mobile service involves travel time, preparation and specialist equipment.
If an attendance or call-out charge applies, we will explain the amount and obtain your agreement before travelling to you.
If we arrive and you decide not to proceed with the agreed work, a previously agreed attendance or cancellation charge may apply, provided it is fair, proportionate and lawful.
8-If You Decline Further Work After Unlocking
If you ask us to unlock your vehicle and we complete that service, but you then decide not to proceed with a separate replacement key or programming service, you may still need to pay the agreed price for the unlocking service.
Before work begins, we will explain whether unlocking is included in the replacement-key price or charged separately.
Any deposit already paid will be taken into account when calculating the amount due. You will not be charged twice for the same work.
9-Customer Responsibilities
Customers must provide accurate vehicle and contact information, have lawful authority to request the service, provide reasonable and safe access to the vehicle, disclose known issues that may affect the work, and pay the agreed charges.
10-Payments
We will explain the agreed price and payment arrangements before work proceeds.
Any applicable deposit, call-out charge, attendance fee, diagnostic fee, parts charge or other charge will be communicated before you commit to it.
Unless otherwise agreed, the outstanding balance is payable on completion of the authorised work. Additional chargeable work will not proceed without your agreement.
11-Cancellations and Changes
If you need to cancel or rearrange an appointment, please contact us as soon as possible on 07538 363168.
Any applicable cancellation charge or charge for specially ordered parts will be explained in advance and must be fair and lawful.
Where statutory cancellation rights apply, these will be respected. Your rights may depend on how and when the booking was made and whether you requested that work begin during a cancellation period.
12-Our Right to Decline or Stop Work
We may decline, postpone or stop work if the vehicle is unsupported, authorisation cannot be established, necessary parts or equipment are unavailable, or working conditions are unsafe.
We will explain the reason and deal with any payments in accordance with the agreed terms and applicable law.
13-Complaints
If you are unhappy with our service, please contact us so we can review the matter and try to resolve it fairly and promptly.
Telephone: 07538 363168
Email: info@g-techautolocksmiths.co.uk
14-Liability and Consumer Rights
We aim to provide our services with reasonable care and skill.
Nothing in these Terms & Conditions excludes or restricts any liability or consumer right that cannot lawfully be excluded or restricted. This includes your applicable statutory rights under UK consumer protection legislation.
15-Changes to These Terms
We may update these Terms & Conditions from time to time. The applicable terms will be made available on our website.
Any changes to an existing booking will be handled in accordance with the terms agreed with you and applicable law.
16-Contact Us
G-Tech Auto Locksmiths
Telephone: 07538 363168
Email: info@g-techautolocksmiths.co.uk
Please contact us if you have any questions about these Terms & Conditions or our services.
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